Why choose Crisp? Live Chat Software With Billing
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the perfect decision for your business and startup as well. You will know how to compare live talks and that metrics could be significant for you also. Live Chat Software With Billing
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to an”all in one business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality service rather than quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at the moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was intriguing. All live chats we attempted had that attribute, some at higher price tags, others combined with a poorly executed search feature, and so the history was not accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can’t limit on the contacts we create because we really want to earn contact with all of them. Unlimited contacts was exactly what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the same way we do in Storyblokwe don’t wish to limit the consumer to the use of the machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content based on some metrics those live talks provide. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we want to send certain mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Number of brokers
The broker chairs is rather Intriguing, it’s something you can control. You could choose one account for the whole group (which is cheap with the majority of solutions), or you might go for a single chair for every team member. Since we want to have that personal approach to our clients the idea of using one account for the whole group was dropped immediately. We have begun to compare the first paid plan against most of the high tier programs to see how the cost scales again. The greatest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was great for analyzing. Live Chat Software With Billing
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our resources already – so we focused on how they operate and perform together with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your customers. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we compared the lower grade plans and attribute together with the maximum tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”end” and those attribute we did not need but would have to pay for. We are glad to say we think we got the very best fit for us, maybe it will fit as nicely for you. We found that the list of 8 facets above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We could have had the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all of customers that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan a while ago, and are thankful that we made that decision. In case you’ve got a question or wish to tell us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Live Chat Software With Billing