Why Select Crisp? Live Chat Software With Video
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the right decision for your company and startup too. You will understand how to compare live talks and that metrics might be important for you also. Live Chat Software With Video
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality support and not quantity and the pricing seems to outperform the advantage. So our choice was clear at that moment: we had to move on.
We found 14 times history, 30 days History and history (for higher plans this is common), also here the cost scaling was intriguing. All live talks we attempted had that feature, a few at higher price tags, others together with a poorly implemented search feature, therefore the background was not accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we create because we really want to earn contact with them all. Endless contacts was what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the identical way we do at Storyblok, we do not wish to restrict the user to the use of the system (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those causes are a good method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics those live talks provide. To be honest, we’re not sending many mails, because we also hate spam on our side. So we like to send specific emails to specific target groups and : we really like the implementation in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker chairs is rather Interesting, it’s something you can control. You could choose 1 account for the entire group (which is cheap with the majority of solutions), or you could go for a single seat for every team member. Since we like to have that personal approach to our clients the idea of using one account for the whole group was dropped instantly. We’ve begun to compare the first paid plan against the majority of the high tier programs to see the way the cost scales . The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for testing. Live Chat Software With Video
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our tools – so we concentrated on how they work and perform together with Slack. We tested some of them and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users employing a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for your customers. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we contrasted the lower grade plans and attribute together with the maximum tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”ending” and those attribute we didn’t need but might need to cover. We are glad to say that we think we have the best match for us, perhaps it will fit as nicely for you. We saw the list of 8 facets above is all you want to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We might have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients that are searching for a live discussion . We have upgraded to the Crisp endless plan some time ago, and are glad that we made that decision. In case you have a question or wish to tell us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! Live Chat Software With Video