Why choose Crisp? Live Chat Software WordPress
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the right choice for your company and startup as well. You will understand how to compare live chats and which metrics could be important for you also. Live Chat Software WordPress
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which somehow shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing seems to outperform the benefit. Our decision was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), also here the cost scaling was interesting. All live chats we tried had this feature, some at higher price tagsothers combined with a poorly executed search feature, therefore the history was not available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we make because we really wish to earn contact with all of them. Unlimited contacts was what we were looking for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They think the same way we do at Storyblokwe don’t wish to restrict the consumer to the use of this system (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a good way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in most solutions we tested and largely available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live chats provide. In all honesty, we are not sending many emails, because we hate spam on the side. So we want to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Interesting, it’s something you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of options ), or you might go for a single seat for every team member. Since we like to have this personal approach to our clients the idea of using one account for the whole team was dropped instantly. We’ve begun to compare the first paid program contrary to most of the high tier plans to see how the price scales again. The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. Live Chat Software WordPress
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they work and perform with Slack. We analyzed some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users using a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the clients. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower tier plans and feature together with the highest tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those attribute we didn’t need but would need to cover. We’re pleased to state that we think we got the very best match for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you need to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We might have had exactly the exact same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we would and do recommend it to all of clients that are searching for a live chat . We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you have a query or want to inform us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Live Chat Software WordPress