Why Select Crisp? Live Chat Software WrocłAw
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the perfect decision for your business and startup as well. You may know how to compare live talks and that metrics might be important for you also. Live Chat Software WrocłAw
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality service and not quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at the moment: we had to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live chats we attempted had that attribute, a few at higher price tagsothers combined with a badly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake already once. We can’t limit on the connections we make because we actually wish to make contact with them all. Unlimited contacts was what we were searching for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the same way we do in Storyblok, we don’t wish to limit the consumer to the usage of the system (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we analyzed and mainly available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics those live chats offer. In all honesty, we are not sending many mails, because we also hate spam on the side. So we like to send certain emails to specific target groups and again: we really like the execution in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Number of agents
The broker chairs is rather Interesting, it’s something that you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of solutions), or you might go for one chair for each team member. Since we like to get that personal approach to our clients the idea of using one account for the whole group was dropped immediately. We’ve started to compare the very first paid plan contrary to the majority of the high tier programs to observe the way the price scales again. The highest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was great for analyzing. Live Chat Software WrocłAw
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources already – so we concentrated on how they operate and function together with Slack. We tested some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for the clients. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we contrasted the lower tier programs and feature together with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”ending” and those feature we did not need but might need to cover. We’re glad to state we believe we got the best fit for us, maybe it will fit as well for you. We found the listing of 8 facets above is all you need to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of customers who are searching for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are glad that we made that decision. In case you have a query or wish to tell us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Live Chat Software WrocłAw