Why choose Crisp? Live Chat Solution
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the right decision for your business and startup as well. You may understand how to compare live talks and that metrics might be significant for you too. Live Chat Solution
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which somehow shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality support rather than quantity as well as the pricing seems to outperform the benefit. So our decision was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the cost scaling was interesting. All live talks we tried had this feature, a few at higher price tags, others together with a poorly executed search feature, therefore the background wasn’t accessible. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can not restrict on the contacts we make because we actually wish to make contact with them all. Endless contacts was what we were looking for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the identical way we do in Storyblokwe don’t want to limit the consumer to the use of the system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those causes are a fantastic method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in most options we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live talks offer. To be honest, we’re not sending many mails, because we hate spam on our side. Therefore we like to send specific emails to particular target groups and : we really like the execution in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of options ), or you could go for one chair for every team member. Since we like to get that personal approach to our clients the notion of using one account for the whole team was dropped immediately. We have begun to compare the first paid program contrary to most of the high tier programs to observe the way the price scales . The highest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest package has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was great for analyzing. Live Chat Solution
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our resources already – so we concentrated on how they operate and perform together with Slack. We tested some of these and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users using a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we compared the lower tier plans and attribute together with the highest tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”ending” and those feature we did not need but would need to pay for. We are pleased to state we believe we have the best fit for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We might have had exactly the same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all clients who are looking for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are glad we made that decision. If you’ve got a question or wish to inform us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Live Chat Solution