Introduction Live Chat Solution For WordPress
There is no reason live chat should not be simple. Live Chat Solution For WordPress
It’s all about connecting with your clients and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface using tools that are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small companies provide instant answers and convert more leads.
You are not likely to locate anything mad with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather simple to communicate with clients who need answers quickly.
So let’s have a deeper look into the live chat system to understand who it’s best for and which of the features are impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and decided that it’s generally positive ratings. We also shared its accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the program is easy to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches to an email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated that they were in a position to convince customers to commit to a purchase within minutes of communicating via the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra complained about getting timed out with notifications. He clarified that this makes it hard to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the right time depends on how well you can track your traffic. For instance, if you are sitting on the Chat backend you’ve got the capability to view which users are browsing your website in real-time. So if somebody is considering a pair of sneakers you sell on your site, you understand precisely what to start talking about, and you have the tools for creating canned responses for certain parts of your website. Live Chat Solution For WordPress
The obvious beginning to this particular review is the actual chat interface. Does it feel usable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees all the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the talks arrive in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like before, during and after the dialog. Feel free to change about colors, set triggers for when the chat box pops open and then configure the types that you need people to fill out before talking to you.
You have the opportunity to decide on the default stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who would like to handle live chats while on the move. By way of example, if you need to leave the office but still want to provide the best support on the market, you won’t need to worry about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are all taken over to the cellular programs. You have settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your site in real time. Your customer service is constantly managed, as it works just like texting from your cell phone.
The coverage is one of the strongest parts of Chat, since it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics over time. You can track your customer satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other solutions you will find for live chat. By way of instance, a blog is provided for reading about updates and tips, while the Guides page is filled with information on the best way best to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you an idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also provide email support in-app and on the website for all plans. Live Chat Solution For WordPress
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the provider delivers a strong free plan you could continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of features that you don’t get with the free bundle.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for a single user, 1 site, unlimited chats each month, a 1 day chat history and native cellular apps.
Starter — For $20 a month you get support for two users, two websites, unlimited chats per month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything out of the previous plan and support for ten users, five websites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We enjoy the Free plan for people simply testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only criticism I have is that you need to receive all the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may assist you in keeping expenses down. In this article, we share with you some responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not satisfied with their services. Read the following directions to find out the cancelation terms along with other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s important that the program integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for testing and small operations with only a couple of goods and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with big support teams. Live Chat Solution For WordPress