Introduction Live Chat Solution
Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Live Chat Solution
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up process is I could see how many steps are still left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox section, available in the app’s sidebar — there land all of the incoming requests from the clients. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can quickly check their information this convenient little feature is placed on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about each the folks on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, fast answer or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You’ve only two strategies: one is very basic and the other one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. Live Chat Solution
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that people could leave you their number and you can call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to reply. All messages out of social networks appear directly in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a lot of time searching through your shop on mobile, they will surely find it very convenient.
In case that is not sufficient, They are throwing an API for programmers, that’s the entire documentation developers can use if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market only for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that track the quality of your customer service.
In terms of the design, The whole website looks really nice and that I can even say that UX does not lack in that department. There is 1 thing that confused me when I was on the primary websiteI clicked on the conversation window three days, before I realized that I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a basic live chat option, it truly does come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I believe They’ll be scaling and supplying other programs using a larger selection of attributes To meet their future clients. Live Chat Solution