Background Live Chat Solution
Giving your software the name of a whole Category of applications is rather a bold move. Their name”LiveChat” certainly sends out a message:”we would like to shape the market” We’ll find out if that’s true. Live Chat Solution
It’s worth noting that unlike other providers in this space, LiveChat invoices you a concurrent user. That means one chair may be used by multiple agents, which is very advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 per month. If you need more than only four themes and a complete discussion history, you should take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and provides a staffing forecast in Addition to a job scheduler module.” Enterprise” gives you a dedicated account manager at a cost of $149 per month.
We realize that when you make a decision to buy Live Chat Software it’s important not only to observe how pros evaluate it in their reviews, but also to find out if the actual people and companies which buy it are really satisfied with the product. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat reviews across a wide selection of social media sites. The information is then presented in an easy to digest form showing how many people had negative and positive experience with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t regret.
LiveChat is a chat and help desk application Meant for your support and service teams. It includes tools which you can use for your online sales and promotion, web analytics, and live customer support or service requirements. The platform empowers you and your staff to converse to clients and potential customers directly on your websites and in real time.
There are three main elements of LiveChat — a Web-based chat window, online control panel, and operator application. The operator program has cross-platform capabilities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Capabilities, and probably the most tools one of the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, client participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat surveys, and more.
In addition, it provides real-time website traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, It’s also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the very outstanding enterprise chat alternatives relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your traffic in real time. You can check if they’re utilizing shopping cart, or even abandoning an arrangement –and encourage them to chat in case they do. Your helpdesk team representative can speak to more people in less time when compared with a phone representative. The software can quickly generate reports for every one of your helpdesk staff representative, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to measure the speed of your team’s answers and assess how to improve your service. Live Chat Solution
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its ticketing system built into the stage. With this alone, you gain a significant edge over your competitors, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and phone can’t manage, and lets you get rid of lengthy queues while engaging clients with your fast replies. Its ticket management capability allows to supply tickets from chat and emails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports that may be used to spot areas which may be improved and optimized. It is possible to quantify chat length, first response times, and queued visitors. These reports, along with staffing prediction, can enable you to correct the amount of brokers to cover all chats. Customers can also see the amount of chats, achieved goals, and client satisfaction levels. With complete visibility over your chat history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that provides you greater flexibility and management for example readily changing any part of the chat window, both in terms of looks as well as behaviour. You can also add your personal social networking buttons so that your customers can reach your fan page directly from chat, and also customize agent profiles not just with titles and names but also with actual photographs to find the best outcomes. Further, you have to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for ecommerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce sales and service that provides not just an efficient and reliable communications platform with your clients, but also aims and revenue tracker. Embedding a few lines of code on your sites and you are good to go, permitting a real-time tool to engage and interact with your customers or customers, and measuring the outcomes of these participation. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and operation for your online business. Live Chat Solution
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a chat from Jane. He sees at the history that she was asking for a return policy. As he anticipates — she would like to reunite her shoes. As it is Simon who copes with returns, Dave transfers Jane to Simon. Dave also tags the chat because”return”.
Features: chat background, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer service agent, Dave, checks customers’ activity on the website. He finds John Parker spends some time on a particular product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a buy. John leaves a favorable comments about company’s customer service.
Features: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to know what’s store’s return policy. She wants an answer to her question when possible but she doesn’t like making calls. Fortunately, she is able to start a chat with a live chat agent. Jane types in her question oblivious that Dave can already see exactly what she’s writing. As her question is rather a common person, Dave enters a previously saved message, so that he doesn’t need to write it on. Jane sends her message and inside a second she receives a URL to the return coverage along with a full explanation of steps she needs to take. She finishes the conversation and speeds it as good.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the following SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged yearly (or $39 billed yearly ) Ideal for fulltime support team
Company Plan: $50 each seat/month billed annually (roughly $59 billed yearly ) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 businesses
LiveChat is one of the goods we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We were surprised that in comparison to ClickDesk, which we had on our website before, the amount of chat requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go directly into this station and can be handled more easily by your group with various statuses (open( pending, solved).
It’s not the cheapest live chat software but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of obtaining a live chat software, I think that they would have to look no more. Live Chat Solution