Background Live Chat Solution
There’s no reason live chat shouldn’t be easy. Live Chat Solution
It’s about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small companies provide instant replies and convert more leads.
You are not likely to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite easy to communicate with clients who want answers quickly.
So let’s take a deeper look into the live chat platform to understand who it is best for and which of the attributes are impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it has generally favorable ratings. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is easy to setup and navigate because of its user-friendly interface. They also like the way the tab switches into an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a purchase within minutes of communication through the program. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their products without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about getting timed out with notifications. He explained that making it difficult to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time is dependent upon how well you may monitor your traffic. By way of instance, if you’re sitting on the Chat backend you have the ability to see which users are surfing your website in real-time. So if someone is looking at a pair of shoes you sell on your website, you understand exactly what to start speaking about, and you even have the tools for creating canned answers for certain components of your site. Live Chat Solution
The obvious start to this review is that the actual chat interface. Does it feel usable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees each the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the talks come in real time ), but it also lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are offered for chatting to ensure clients know when you’re online.
Implementing a conversation box on your site only requires a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box appears like prior to, during and following the dialog. Don’t hesitate to change around colours, set triggers for when the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which is nice,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who’d love to handle live chats while on the go. For instance, if you need to leave the workplace but still want to give the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the cellular apps. You have settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who is on your website in real-time. Your customer service is continually managed, as it works just like texting from the phone.
The reporting is one of the strongest parts of Chat, because it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your staff or to figure out which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other options you’ll find for live chat. For example, a site is provided for studying about updates and suggestions, while the Guides page is filled with information about how best to sell online, the way to manage rude clients, how to obtain more live chats and more.
The FAQ page offers you a good notion about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also offer email support in-app and about the web site for all programs. Live Chat Solution
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the provider delivers a solid free plan that you could continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of features you don’t get with the free bundle.
Let’s Look at what plans you can Pick from:
Free — For $0 you get support for a single user, 1 site, unlimited chats per month, per one day discussion history and native cellular programs.
Starter — For $20 a month you get support for two users, two sites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 per month you get everything out of the previous plan and service for ten consumers, five sites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We like the Free plan for people just testing out the machine, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to receive all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may assist you in keeping expenses down. In this article, we share with you a few answers from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t satisfied with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it is important that the software integrates with other applications your business is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and tiny operations with only a couple of goods and one rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for businesses with big aid groups. Live Chat Solution