Intro Live Chat Solution V.4.4.8
There is no reason live chat shouldn’t be easy. Live Chat Solution V.4.4.8
It is about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that helps small businesses provide instant answers and convert more prospects.
You’re not going to locate anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with customers who need answers quickly.
So let’s have a deeper look to the live chat system to understand who it’s ideal for and which of those attributes are impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its features include unlimited agents, unlimited chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally favorable evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the app is easy to set up and navigate due to its user friendly interface. They also enjoy how the tab switches into an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a favorable review of Pure Chat on G2 Crowd said they were able to persuade customers to commit to a buy within moments of communication via the program. He also likes how the tool provides them with a means to answer clients’ questions quickly and market their goods without the usage of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that this makes it difficult to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time depends on how well you can monitor your visitors. By way of example, if you’re sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your website in real time. So if someone is looking at a pair of shoes that you sell on your site, you understand exactly what to begin speaking about, and you even have the tools for making canned responses for certain parts of your site. Live Chat Solution V.4.4.8
The obvious beginning to this particular review is that the true chat interface. Does it feel useable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your website before, the agent about the backend sees each of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (where the talks come in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are available for chatting so that clients know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box looks like before, during and following the conversation. Feel free to change around colours, set triggers for as soon as the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You have the chance to go with the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who’d like to handle live chats while on the go. By way of example, if you have to leave the office but still want to give the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all the features that you would find on the regular dashboard are carried over to the mobile programs. You’ve got settings for actually carrying out the chats, together with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when seeing who’s on your website in real time. Your customer support is continually handled, since it works like texting from your phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics with time. It is possible to monitor your client satisfaction to make decisions about your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll discover for live chat. By way of instance, a site is supplied for reading about updates and tips, while the Guides page is full of advice about how best to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you an notion of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are potential and they also offer email service in-app and about the web site for all plans. Live Chat Solution V.4.4.8
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the provider delivers a strong free plan that you can continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics you don’t get together with the free package.
Let us take a look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 site, unlimited chats each month, per one day chat history and native cellular programs.
Starter — For $20 a month you receive support for two consumers, two sites, unlimited chats each month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything out of the former plan and service for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the previous plan and support for ten consumers, five sites, an infinite chat history and the capacity to eliminate the Chat branding.
We enjoy the Free program for people just testing out the system, but the genuine operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can assist you in keeping expenses down. In this report, we share with you some responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t pleased with their services. Read these instructions to learn the cancelation terms along with other details.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ inquiries from anyplace.
When choosing a live chat software, it’s essential that the software integrates with other software your business is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with just a couple of goods and one rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with large support groups. Live Chat Solution V.4.4.8