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There’s no reason live chat shouldn’t be easy. Live Chat Solution With Round Icon
It is all about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small companies provide instant replies and convert more leads.
You are not going to find anything mad with this particular tool, but that is the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite simple to communicate with customers who need answers fast.
So let’s have a deeper look into the live chat platform to know who it’s ideal for and all of the features are impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it has generally positive evaluations. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is simple to set up and navigate because of its user-friendly interface. They also like the way the tab switches into an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a positive review of Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a purchase within moments of communicating via the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it hard to maintain agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you may track your traffic. For instance, if you’re sitting on the Chat backend you’ve got the ability to view which users are browsing your site in real time. So if someone is looking at a pair of sneakers you sell on your website, you know exactly what to start talking about, and you even have the instruments for creating canned answers for certain parts of your site. Live Chat Solution With Round Icon
The obvious beginning to this review is the true chat interface. Does this feel useable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees each of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the talks arrive in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are offered for chatting so that customers know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like before, during and after the conversation. Don’t hesitate to modify around colours, set causes for as soon as the chat box pops open and then configure the types that you need people to fill out before talking to you.
You’ve got the opportunity to go with the default option stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who’d like to manage live chats while on the move. By way of instance, if you need to leave the office but still want to provide the best support on the market, you won’t have to worry about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are all carried over to the mobile apps. You have settings for actually executing the chats, along with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who is on your website in real time. Your customer support is continually managed, as it works like texting from the phone.
The coverage is one of the strongest parts of Chat, because it not only gives you the functionality for exporting reports, but it supplies beautiful graphs and vision for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other options you will discover for live chat. For instance, a site is provided for studying about updates and suggestions, while the Guides page is full of information on the best way best to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page offers you an idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email service in-app and on the web site for all programs. Live Chat Solution With Round Icon
Pure Chat doesn’t have a free trial. But you do not want one at all, because the company delivers a strong free plan that you can continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of features you don’t get with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you get support for one user, 1 site, unlimited chats each month, per one day chat history and native mobile programs.
Starter — For $20 a month you get support for two consumers, two sites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the former plan and service for ten users, five websites, an unlimited chat history and the capacity to eliminate the Pure Chat branding.
We like the Free program for individuals simply testing out the system, but the true operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may assist you in keeping expenses down. In this report, we share with you some answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not satisfied with their services. Read the following directions to find out the cancelation terms and other specifics.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat program, it’s important that the program integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with big aid groups. Live Chat Solution With Round Icon