Intro Live Chat Solutions For Small Business
There is no reason live chat should not be easy. Live Chat Solutions For Small Business
It is about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that aids small companies provide instant replies and convert more prospects.
You’re not likely to find anything mad with this particular tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with customers who want answers quickly.
So let us have a deeper look into the live chat system to understand who it’s ideal for and all of those attributes are impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their site. Its attributes include unlimited brokers, boundless chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s generally positive evaluations. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is simple to set up and navigate due to its user friendly interface. They also like how the tab switches to a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive overview of Chat on G2 Crowd said that they were in a position to persuade customers to commit to a purchase within minutes of communicating through the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that this makes it hard to maintain agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can track your visitors. For example, if you are sitting on the Chat backend you’ve got the ability to see which users are surfing your website in real-time. So if someone is looking at a pair of sneakers you sell on your site, you know precisely what to start speaking about, and you even have the instruments for making canned responses for specific components of your website. Live Chat Solutions For Small Business
The obvious start to this review is the actual chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees each of the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (in which the chats come in real-time), but it also allows you to see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only requires a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like prior to, during and following the dialog. Don’t hesitate to modify around colors, set causes for when the chat box pops open and then configure the forms that you want people to fill out before speaking to you.
You’ve got the opportunity to go with the default option stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who would love to manage live chats while on the move. By way of instance, if you need to leave the office but still wish to give the best support out there, you won’t have to fret about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are taken over to the cellular programs. You’ve got settings for actually carrying out the talks, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your website in real-time. Your customer support is continually managed, since it functions like texting from your phone.
The coverage is just one of the strongest parts of Chat, because it not only provides you the performance for exporting reports, but it supplies beautiful graphs and vision for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other solutions you will discover for live chat. For instance, a blog is provided for studying about updates and tips, while the Guides page is full of information on the best way best to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page offers you an idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email support in-app and about the website for many plans. Live Chat Solutions For Small Business
Pure Chat doesn’t have a free trial. But you don’t need one at all, because the provider offers a strong free plan you can continue to use for as long as you would like. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of characteristics that you don’t get together with the free bundle.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for a single user, 1 website, boundless chats per month, a one day chat history and native mobile programs.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you get everything from the former plan and service for ten consumers, five sites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We like the Free plan for people just testing out the machine, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which may help you keep expenses down. In this report, we discuss with you a few answers from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t pleased with their services. Read these directions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ queries from anyplace.
When deciding upon a live chat program, it’s important that the software integrates with other software your company is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with just a few goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with big support teams. Live Chat Solutions For Small Business