Why Select Crisp? Live Chat Solutions For Websites

In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the perfect choice for your company and startup as well. You may know how to compare live chats and which metrics might be significant for you too. Live Chat Solutions For Websites

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How was that choice made?

Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.

 

What did we use previously?

We’ve Used several other live chat before, which shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re searching for quality service rather than quantity as well as the pricing seems to outperform the benefit. So our choice was apparent at the moment: we had to proceed.

 

Chat log

We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we tried had that feature, some at higher price tags, others together with a poorly implemented search feature, therefore the background wasn’t available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.

How many connections do we want?

First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake once. We can not limit on the connections we create because we actually wish to earn contact with them all. Endless contacts was exactly what we were looking for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:

So at Crisp, you do not scale by usage – which is huge! They think the same way we do in Storyblok, we don’t wish to limit the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.

 

Trigger events / communications

Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we tested and mainly available in the first paid program.

 

Possibility to send campaign emails

From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live talks offer. To be honest, we are not sending many mails, because we hate spam on our side. So we want to send certain emails to particular target groups and again: we really like the execution in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.

 

Amount of agents

The agent seats is rather Interesting, it’s something that you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of solutions), or you could go for a single chair for every team member. Since we like to get this personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We have begun to compare the first paid plan contrary to the majority of the high tier programs to observe the way the price scales . The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. Live Chat Solutions For Websites

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Integrations

Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our resources already – so we focused on how they operate and perform together with Slack. We analyzed some of these and most are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a few minutes.

 

Control the client via JavaScript

We’re using the live chat not Only on the website but also in our program itself. Users may want to report an issue or simply have a quick question about something, hence the direct integration, and a possibility to initialize and hide/show the customer with JavaScript has been a must-have. It was possible with the majority of live chats we’ve tried, the documentation of Crisp about their JavaScript SDK is clear and well recorded so that we got that running in less than half an hour.

 

What’s Crisp?

“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a simple team inbox where you are able to manage all of your user inquiries.”

From our experience, Crisp really Ships with all the focus on such chat experience for the clients. Which is exactly what we were searching for as we evaluated other alternatives.

 

Cost

This one is tricky. If you browse The last few things you noticed that we compared the lower grade plans and attribute with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those feature we did not need but would need to cover. We are glad to say we think we got the best match for us, perhaps it will fit as nicely for you. We found the list of 8 aspects above is all you want to find your best match.

Wrap-up

We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We could have had exactly the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all of customers that are looking for a live chat . We have updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. In case you have a question or want to tell us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Live Chat Solutions For Websites

 

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