Introduction Live Chat Solutions Online
There is no reason live chat should not be simple. Live Chat Solutions Online
It is all about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that helps small businesses provide instant answers and convert more prospects.
You’re not going to find anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it rather easy to communicate with customers who want answers fast.
So let’s have a deeper look to the live chat platform to know who it is best for and all of the features are most impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its attributes include unlimited brokers, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has normally positive evaluations. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is easy to set up and navigate due to its user friendly interface. They also like the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Chat on G2 Crowd stated they have been able to persuade customers to commit to a purchase within moments of communicating via the program. He also likes how the tool provides them with a means to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Useful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He explained that this makes it difficult to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. For example, if you are sitting on the Pure Chat backend you have the capability to view which users are browsing your site in real-time. So if somebody is looking at a pair of sneakers that you sell on your website, you know precisely what to begin talking about, and you even have the tools for creating canned answers for certain parts of your website. Live Chat Solutions Online
The obvious start to this review is the true chat interface. Does it feel useable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they’ve been to your site before, the representative about the backend sees all the customer information and interactions that have happened before. It functions exactly like an instant messenger, (where the chats arrive in real time ), but it also allows you to see previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you are available for chatting so that clients know when you are online.
Implementing a chat box on your site only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like before, during and following the conversation. Don’t hesitate to change about colors, set triggers for when the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You’ve got the opportunity to decide on the default option stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d like to manage live chats while on the go. By way of example, if you have to leave the office but still wish to give the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are taken over to the cellular programs. You have settings for actually carrying out the chats, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real time. Your customer service is continually handled, since it works just like texting from your phone.
The coverage is just one of the strongest parts of Chat, because it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll find for live chat. By way of example, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with advice about how best to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page offers you a good notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also provide email support in-app and about the website for all programs. Live Chat Solutions Online
Pure Chat does not have a free trial. However, you do not want one at all, since the company offers a strong free plan that you could continue to work with for as long as you want. The paid plans are reasonably priced too, along with the monthly obligations bring along a wide set of characteristics you don’t get with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you get support for a single user, one site, boundless chats each month, a 1 day chat history and native cellular apps.
Starter — For $20 a month you get support for two users, two websites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 a month you receive everything out of the previous plan and support for ten consumers, five sites, an infinite chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free plan for people simply testing out the machine, but the true operation comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to learn more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which may help you keep expenses down. In this article, we discuss with you a few answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not satisfied with their services. Read the following directions to learn the cancelation terms and other specifics.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ queries from anyplace.
When deciding upon a live chat software, it is important that the software integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and tiny operations with only a few products and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with big aid groups. Live Chat Solutions Online