Introduction Live Chat Solutions
There is no motive live chat shouldn’t be simple. Live Chat Solutions
It is all about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for online stores give you a much too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small businesses provide instant answers and convert more prospects.
You’re not going to locate anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with clients who want answers quickly.
So let’s take a deeper look to the live chat system to know who it’s best for and which of those attributes are impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s generally positive evaluations. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the program is simple to set up and navigate due to its user friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated they were in a position to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out without notifications. He explained that making it hard to keep agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you may monitor your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the capability to see which users are browsing your site in real-time. So if somebody is considering a pair of sneakers that you sell on your site, you understand exactly what to start talking about, and you have the instruments for making canned responses for specific components of your site. Live Chat Solutions
The obvious start to this particular review is the true chat interface. Does it feel usable for both beginners and advanced users?
Everything starts by revealing a chat box into the new visitor. If they’ve been to your website before, the representative on the backend sees all the customer information and interactions that have happened before. It functions exactly like an instant messenger, (where the talks arrive in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box appears like prior to, during and following the conversation. Don’t hesitate to change about colors, set causes for when the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You’ve got the chance to go with the default option stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d love to handle live chats while on the move. For example, if you have to leave the office but still want to provide the best support on the market, you won’t need to fret about it using a mobile app.
Pretty much all the features that you would find on the normal dashboard are all carried over to the mobile programs. You have settings for actually executing the talks, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when seeing who’s on your site in real time. Your customer support is continually handled, as it functions like texting from your cell phone.
The reporting is one of the strongest parts of Chat, since it not only provides you the functionality for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you’ll find for live chat. For instance, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with advice about how to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page offers you an notion about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also offer email service in-app and about the website for many plans. Live Chat Solutions
Pure Chat does not have a free trial. However, you don’t want one at all, because the provider delivers a strong free plan you can continue to work with for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a wide set of characteristics that you don’t get together with the free bundle.
Let us Look at what programs you can choose from:
Free — For $0 you receive support for a single user, one site, unlimited chats per month, a 1 day discussion history and native cellular programs.
Starter — For $20 per month you receive support for 2 users, two sites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the previous plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you receive everything out of the former plan and service for ten users, five sites, an unlimited chat history and the ability to eliminate the Chat branding.
We like the Free program for people just testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all of the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that may assist you in keeping expenses down. In this report, we discuss with you some answers from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not satisfied with their services. Read these directions to find out the cancelation terms along with other details.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is important that the program integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for testing and tiny operations with only a few products and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with large support teams. Live Chat Solutions