Why choose Crisp? Live Chat Solutions Uk
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the right choice for your business and startup as well. You may understand how to compare live chats and which metrics might be important for you also. Live Chat Solutions Uk
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality support and not quantity and the pricing appears to outperform the advantage. So our decision was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we tried had this feature, some at higher price tagsothers combined with a badly implemented search feature, and so the background was not available. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we create because we actually wish to earn contact with them all. Endless contacts was what we were searching for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do at Storyblok, we do not want to restrict the consumer to the usage of the machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a good way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content based on some metrics those live chats provide. To be honest, we’re not sending many mails, because we also hate spam on our side. Therefore we like to send specific emails to particular target groups and again: we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Intriguing, it is something that you can control. You could choose one account for the whole team (which is cheap with most options ), or you might go for a single chair for each team member. Since we want to get this personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We’ve started to compare the first paid plan against most of the high tier plans to observe the way the price scales . The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was excellent for testing. Live Chat Solutions Uk
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our resources already – so we focused on how they work and perform together with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one station to reply to your users using a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we compared the lower tier plans and attribute with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”end” and those feature we did not need but would need to pay for. We are pleased to say we believe we have the very best fit for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all customers who are looking for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are glad that we made that choice. If you have a question or want to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Live Chat Solutions Uk