Intro Live Chat Statistics 2016
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are lots of customizable aspects of this tool, and having live chat which can be found on your own website is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Statistics 2016
The Live chat app is a great deal more involved than your average customer. You will have the ability to see each of the visitors which are on your website at any given time, in addition to their own IP address, their referral origin, their regional time, operating system and much more. Though some of this info is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a website that seems a little old fashioned. It looks like it is packed with advertisements, except it is only a website version of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps that you should take, like customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your site’s main theme.
If you want to match your Website’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions between agents. The other agent can follow-up the case and answer within minutes. It is helpful when an agent doesn’t have the knowledge to solve the case. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Chat Statistics 2016
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole website. The image on the home page is a Stock image which gives you the belief that everything there does not have any character as well. The movie tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of character might have no impact on customer service on your site, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your ideal alternative or all of the plans. They offer 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight into what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old expression of the application, you may discover there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no price for 30 days. All features (outside of additional operators) could be accessed with this absolutely free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and support that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this app a download, try it out for 30 days, and decide in the end of the free period whether you’d like to keep from that point. Live Chat Statistics 2016