Overview Live Chat Statistics
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the particular tool, and having live chat available on your own site is a procedure that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Statistics
The Live chat program is a great deal more involved than your normal customer. You will be able to see each of the visitors which are on your website at any particular time, in addition to their own IP address, their own referral origin, their regional time, operating system and much more. Though some of this information is going to be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you set up an account, You’re brought to a website which seems somewhat old fashioned. It seems like it is full of advertisements, except it is only a website version of ProvideSupport. If you won’t let that bother you too much, you may read the next steps which you should take, such as customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions involving agents. The other agent can follow the case and reply within minutes. It’s helpful when an agent doesn’t have the knowledge to address the case. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Live Chat Statistics
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole site. The image on the main page is a Stock image which provides you the impression that everything there does not have any personality too. The movie tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two months, every six months and annually. Paying annually is your ideal alternative or all of the plans. They provide 3 plans — little company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info gives you an insight in what customers are looking for. You have tons of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the application, you might discover there what you need to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of their offer, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and support that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to provide this program a download, try it out for 30 days, and decide at the end of the free period if you would like to continue from that point. Live Chat Statistics