Why choose Crisp? Live Chat Support Application
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the perfect choice for your business and startup as well. You may know how to compare live chats and which metrics might be important for you too. Live Chat Support Application
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality support rather than quantity and the pricing seems to outperform the advantage. Our choice was clear at that moment: we had to proceed.
We found 14 days background, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live chats we tried had this feature, a few at higher price tags, others together with a badly executed search feature, therefore the background was not available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we make because we really want to earn contact with all of them. Endless contacts was what we were looking for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the same way we do at Storyblok, we do not wish to restrict the consumer to the usage of the system (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most options we analyzed and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics those live talks provide. In all honesty, we’re not sending many mails, because we hate spam on the side. So we want to send certain mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is rather Intriguing, it is something you can control. You could choose one account for the whole team (which can be cheap with most solutions), or you could go for a single seat for each team member. Since we want to have this personal approach to our customers the idea of using one accounts for the whole group was dropped instantly. We have begun to compare the very first paid plan contrary to the majority of the high tier plans to observe how the cost scales . The highest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Live Chat Support Application
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools – so we focused on how they operate and perform with Slack. We analyzed some of these and most are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for the clients. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower tier plans and attribute with the highest tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”end” and those attribute we did not need but might have to pay for. We’re pleased to say that we think we have the best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We could have had the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all customers that are searching for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are glad that we made that decision. If you have a question or wish to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Live Chat Support Application