Background Live Chat Support Application
There’s no reason live chat should not be easy. Live Chat Support Application
It is about connecting with your customers and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops give you a far too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small companies provide instant answers and convert more prospects.
You’re not going to find anything crazy with this particular tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite easy to communicate with customers who want answers quickly.
So let us take a deeper look into the live chat system to understand who it’s best for and all of the features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it’s generally positive ratings. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the app is simple to set up and navigate because of its user friendly interface. They also like the way the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd stated they have been able to convince customers to commit to a purchase within minutes of communicating via the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it hard to maintain agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time depends on how well you may track your visitors. By way of example, if you’re sitting on the Chat backend you have the capability to see which users are browsing your site in real time. So if someone is looking at a pair of shoes you sell on your website, you understand precisely what to start talking about, and you even have the instruments for making canned answers for specific parts of your website. Live Chat Support Application
The obvious beginning to this particular review is the actual chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by showing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees each of the customer information and interactions that have happened before. It functions just like an instant messenger, (in which the talks come in real time ), but in addition, it lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re offered for chatting so that clients know when you’re online.
Implementing a chat box on your website only takes a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like prior to, during and after the conversation. Don’t hesitate to modify about colors, set triggers for as soon as the chat box pops open and then configure the forms that you want people to fill out before talking to you.
You’ve got the chance to go with the default stylings (which can be nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would like to handle live chats while on the move. By way of instance, if you have to leave the workplace but still want to provide the best support on the market, you won’t need to fret about it using a mobile app.
Pretty much all the features that you would find on the regular dashboard are all carried over to the cellular programs. You have settings for actually executing the chats, along with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who is on your site in real time. Your customer support is continually managed, since it works just like texting from your cell phone.
The coverage is just one of the strongest parts of Pure Chat, because it not only gives you the functionality for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics with time. You can track your client satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other options you will find for live chat. For instance, a site is provided for studying about updates and tips, while the Guides page is filled with information on how to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you an notion about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also provide email support in-app and about the website for all programs. Live Chat Support Application
Pure Chat doesn’t have a free trial. But you don’t need one at all, because the company delivers a solid free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of characteristics you don’t get with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 website, unlimited chats per month, a 1 day chat history and native mobile programs.
Starter — For $20 per month you receive support for 2 consumers, two sites, unlimited chats each month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 per month you get everything out of the former plan and service for ten consumers, five websites, an infinite chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free program for individuals just testing out the system, but the genuine operation comes into play once you choose the Starter Plan. The only criticism I have is that you need to receive all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may help you keep expenses down. In this report, we discuss with you some responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not pleased with their services. Read these instructions to find out the cancelation terms along with other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s essential that the software integrates with other software your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for analyzing and small operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for companies with big support teams. Live Chat Support Application