Why Select Crisp? Live Chat Support Companies
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right decision for your business and startup too. You may understand how to compare live talks and that metrics could be significant for you too. Live Chat Support Companies
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity and the pricing seems to outperform the benefit. So our choice was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was intriguing. All live talks we attempted had that attribute, a few at higher price tags, others together with a badly executed search feature, and so the background wasn’t available. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the connections we create because we actually wish to earn contact with all of them. Endless contacts was what we were looking for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do in Storyblokwe do not want to limit the consumer to the use of the system (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those causes are a good way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most options we tested and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content according to some metrics those live talks offer. In all honesty, we’re not sending many emails, because we hate spam on our side. Therefore we like to send specific mails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Interesting, it’s something that you can control. You could choose 1 account for the entire team (which can be cheap with most solutions), or you could go for a single seat for each team member. Since we like to have this personal approach to our customers the idea of using one account for the whole team was dropped immediately. We’ve started to compare the first paid program against most of the high tier programs to observe the way the cost scales . The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was excellent for testing. Live Chat Support Companies
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our tools – so we concentrated on how they work and function with Slack. We analyzed some of these and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users employing a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for the clients. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we compared the lower grade plans and attribute with the highest tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”end” and those attribute we didn’t need but might have to pay for. We are pleased to say that we think we have the best fit for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We might have had the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all of clients that are searching for a live chat . We have upgraded to the Crisp endless plan a while ago, and are glad that we made that decision. If you have a query or wish to inform us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Live Chat Support Companies