Introduction Live Chat Support For My Website
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Live Chat Support For My Website
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up process is I could see how many measures are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox part, available from the app’s sidebar — there territory each of the incoming requests from your clients. Then, we have a section Chats, where you can view your current discussions. It looks like this:
When chatting with your Customers you can immediately check their information this convenient little attribute is put on the correct and it is useful when targeting your clients’ needs. What is more, below we’ve website visitors section, telling us about each the folks on our website.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You’ve just two strategies: one is quite basic and the other one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Live Chat Support For My Website
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that visitors can leave you their number and you can call them back at your first convenience. On their website they’re stating:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you change between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a lot of time browsing through your store on mobile, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, which is the entire documentation developers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that track the level of your customer services.
In terms of the design, The whole site looks very nice and that I can also say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I had been on the main site I clicked on the chat window three times, until I realized I need to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are looking for a standard live chat option, it truly does come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they offer, and I think They will be scaling and supplying other plans with a wider selection of attributes To meet their future clients. Live Chat Support For My Website