Why choose Crisp? Live Chat Support Free
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect choice for your company and startup as well. You may know how to compare live talks and that metrics might be significant for you too. Live Chat Support Free
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the benefit. Our decision was clear at that moment: we had to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the cost scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tagsothers together with a badly executed search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake already once. We can’t restrict on the contacts we create because we really wish to make contact with all of them. Endless contacts was what we were searching for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They think the same way we do in Storyblokwe don’t want to restrict the consumer to the usage of the machine (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all options we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live talks provide. To be honest, we’re not sending many emails, because we also hate spam on our side. Therefore we like to send certain emails to specific target groups and again: we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the entire group (which is cheap with most solutions), or you might go for a single chair for each team member. Since we like to have that personal approach to our clients the idea of using one accounts for the entire group was dropped immediately. We have begun to compare the first paid program contrary to the majority of the high tier programs to observe the way the cost scales . The highest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was excellent for analyzing. Live Chat Support Free
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools – so we concentrated on how they operate and perform with Slack. We analyzed some of these and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for your customers. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we compared the lower tier programs and attribute together with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”end” and those feature we did not need but might need to cover. We’re glad to say we believe we got the best fit for us, maybe it will fit as nicely for you. We found that the list of 8 aspects above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We might have had the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all clients who are searching for a live chat themselves. We have updated to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you’ve got a question or wish to tell us about your experience with Crisp and other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Live Chat Support Free