Summary Live Chat Support
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Live Chat Support
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox section, accessible in the app’s sidebar — there territory each the incoming requests from the customers. Then, we have a section Chats, where you can view your current discussions. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little feature is placed on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors department, telling us about all of the folks on our website.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, fast reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You have only two plans: one is quite basic and another one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Live Chat Support
A nice addition that they Offer is what they call a Callback feature. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you switch between the apps to reply. All messages from social networks appear right in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a lot of time searching through your store on mobile, they will surely find it rather convenient.
If that’s not sufficient, They’re throwing an API for developers, which is the entire documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which monitor the level of your customer service.
Concerning the design, The whole website looks very nice and that I may also say that UX does not lack in that section. There is 1 thing that confused me when I had been on the primary website, I clicked on the conversation window three times, before I understood that I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I wanted something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re searching for a basic live chat solution, it truly will come for a reasonable price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I think They’ll be scaling and providing different programs with a wider range of attributes To satisfy their future customers. Live Chat Support