Background Live Chat Support Online
There is no reason live chat should not be simple. Live Chat Support Online
It is about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops offer you a far too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small companies deliver instant replies and convert more leads.
You are not going to find anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with clients who want answers fast.
So let’s have a deeper look to the live chat system to know who it is ideal for and all of the features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and decided that it has generally favorable evaluations. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the app is easy to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive overview of Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a purchase within minutes of communicating through the app. He also likes the way the tool provides them with a means to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Useful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it difficult to maintain agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you may track your traffic. For example, if you’re sitting on the Pure Chat backend you have the ability to see which users are browsing your website in real-time. So if somebody is considering a pair of shoes you sell on your website, you understand precisely what to begin talking about, and you have the tools for creating canned answers for specific parts of your site. Live Chat Support Online
The obvious start to this review is the true chat interface. Does this feel usable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your site before, the representative about the backend sees all the customer information and interactions that have happened before. It functions exactly like an instant messenger, (where the chats come in real-time), but it also allows you to see previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box appears like before, during and after the dialog. Feel free to change around colors, set causes for when the chat box pops open and then configure the types that you want individuals to fill out before speaking to you.
You have the chance to decide on the default stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d like to handle live chats while on the move. By way of example, if you need to leave the office but still wish to give the best support out there, you won’t have to fret about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are all carried over to the mobile programs. You’ve got settings for actually executing the chats, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who is on your website in real-time. Your customer service is continually managed, since it functions just like texting from the cell phone.
The coverage is one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting accounts, but it supplies beautiful graphs and imagery for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will find for live chat. For example, a blog is supplied for studying about updates and tips, while the Guides page is full of information on the best way to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page gives you an notion of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are possible and they also offer email service in-app and about the web site for many programs. Live Chat Support Online
Pure Chat doesn’t have a free trial. But you don’t need one at all, since the company offers a strong free plan that you can continue to use for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of features that you don’t get with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you get support for one user, 1 website, boundless chats each month, per 1 day discussion history and native cellular programs.
Starter — For $20 per month you receive support for two consumers, two sites, unlimited chats each month, per 30 day chat background, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and service for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything from the previous plan and support for ten consumers, five sites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the genuine operation comes into play once you choose the Starter Plan. The only gripe I have is that you need to get all the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that can help you keep down expenses. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that aren’t pleased with their services. Read these instructions to learn the cancelation terms and other specifics.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it’s important that the program integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with only a few goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with large support teams. Live Chat Support Online