Intro Live Chat Support
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your site is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Support
The Live chat app itself is a great deal more involved than your normal client. You will be able to see every one of those visitors which are on your website at any given time, in addition to their own IP address, their referral source, their regional time, working system and a whole lot more. Though some of the info is going to be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a website which looks somewhat old fashioned. It looks like it is full of ads, except it’s only a website edition of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your Site’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats between representatives. The other representative can follow the case and answer within seconds. It’s helpful when an agent doesn’t possess the knowledge to address the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Live Chat Support
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which provides you the belief that everything there doesn’t have any personality as well. The movie tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer service on your site, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is the best alternative or all the plans. They provide 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info provides you an insight into what customers are searching for. You have tons of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the program, you might discover there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you if you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and support that is provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this program a download, try it out for 30 days, and choose in the end of the free period if you would like to continue from there. Live Chat Support