Intro Live Chat Support
There’s no reason live chat should not be simple. Live Chat Support
It is about connecting with your clients and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small companies provide instant answers and convert more leads.
You’re not going to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with clients who want answers quickly.
So let us take a deeper look to the live chat system to know who it is best for and which of those features are most impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s generally favorable ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is simple to set up and navigate because of its user-friendly interface. They also like how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Pure Chat on G2 Crowd said they have been in a position to convince customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool provides them with a way to answer clients’ questions quickly and promote their products without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about getting timed out with notifications. He explained that making it hard to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you may track your traffic. For example, if you are sitting on the Chat backend you’ve got the capability to view which users are browsing your site in real time. So if someone is looking at a pair of sneakers that you sell on your website, you know precisely what to begin talking about, and you even have the tools for making canned answers for certain parts of your site. Live Chat Support
The obvious beginning to this particular review is the true chat interface. Does it feel usable for both novices and advanced users?
Everything begins by showing a chat box into the new visitor. If they’ve been to your website before, the agent about the backend sees each of the customer information and interactions that have happened before. It works exactly like an instant messenger, (where the talks arrive in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re offered for chatting so that customers know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like before, during and after the conversation. Feel free to change about colors, set triggers for when the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would love to manage live chats while on the go. By way of example, if you have to leave the workplace but still want to provide the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are carried over to the mobile apps. You’ve got settings for actually carrying out the talks, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your website in real-time. Your customer service is constantly handled, since it functions just like texting from your cell phone.
The reporting is one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other options you will discover for live chat. By way of example, a site is provided for studying about updates and suggestions, while the Guides page is full of information about how best to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you an notion about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email service in-app and on the website for many programs. Live Chat Support
Pure Chat does not have a free trial. But you do not want one at all, because the provider offers a solid free plan that you could continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of features you don’t get with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, one website, boundless chats each month, per 1 day discussion history and native mobile programs.
Starter — For $20 a month you receive support for two users, two websites, unlimited chats each month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything out of the previous plan and service for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything out of the former plan and support for ten consumers, five sites, an unlimited chat history and also the capacity to remove the Chat branding.
We like the Free program for individuals simply testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may help you keep expenses down. In this report, we discuss with you some answers from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read the following instructions to learn the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s important that the program integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for testing and tiny operations with just a couple of products and one rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for companies with big support teams. Live Chat Support