Background Live Chat Support Reviews
There is no motive live chat should not be easy. Live Chat Support Reviews
It is all about connecting with your customers and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a much too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that helps small businesses deliver instant replies and convert more prospects.
You’re not likely to find anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with clients who need answers fast.
So let us have a deeper look to the live chat system to know who it is best for and all of those features are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its features include unlimited brokers, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has normally favorable ratings. We also shared its available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is simple to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated they were in a position to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He explained that this makes it hard to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can track your visitors. For instance, if you are sitting on the Chat backend you have the ability to see which users are surfing your website in real time. So if someone is looking at a pair of sneakers you sell on your site, you understand exactly what to start speaking about, and you even have the instruments for creating canned answers for specific components of your website. Live Chat Support Reviews
The obvious start to this particular review is the true chat interface. Does it feel useable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees all the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the chats come in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you are available for chatting so that customers know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box looks like before, during and following the dialog. Feel free to modify about colours, set causes for when the chat box pops open and then configure the forms that you want individuals to fill out before speaking to you.
You have the chance to decide on the default stylings (which is fine,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to manage live chats while on the go. By way of example, if you have to leave the workplace but still want to give the best support out there, you won’t have to fret about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are carried over to the mobile apps. You’ve got settings for actually executing the talks, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who is on your site in real-time. Your customer service is continually managed, as it functions just like texting from your cell phone.
The coverage is just one of the strongest sections of Chat, because it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you’ll discover for live chat. For instance, a blog is provided for studying about updates and tips, while the Guides page is filled with advice about how best to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page offers you an idea of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email support in-app and about the website for many plans. Live Chat Support Reviews
Pure Chat doesn’t have a free trial. But you do not want one at all, because the provider delivers a solid free plan that you can continue to work with for as long as you want. The paid plans are reasonably priced too, and the monthly payments bring along a wide set of features that you don’t get together with the free bundle.
Let us take a look at what programs you can choose from:
Free — For $0 you receive support for a single user, one website, boundless chats each month, per 1 day discussion history and native mobile apps.
Starter — For $20 per month you receive support for 2 users, two sites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything from the previous plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything from the previous plan and support for ten users, five sites, an infinite chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free program for people just testing out the machine, but the true operation comes into play when you choose the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may help you keep expenses down. In this report, we share with you a few responses from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t satisfied with their services. Read the following directions to find out the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ inquiries from anyplace.
When choosing a live chat program, it is important that the program integrates with other software your business is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and tiny operations with only a few products and one rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with large support teams. Live Chat Support Reviews