Intro Live Chat Support Script
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat available on your own website is a procedure which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Support Script
The Live chat app itself is a great deal more involved than your normal customer. You will have the ability to observe every one of the visitors which are on your website at any particular time, as well as their own IP address, their referral origin, their local time, working system and much more. Though some of the information will be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re brought to a site that seems a little old fashioned. It looks like it is full of advertisements, but it is just a site version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats between agents. Another representative can follow-up the case and answer within minutes. It’s helpful when an agent does not possess the knowledge to address the case. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Live Chat Support Script
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock picture which provides you the impression that everything there does not have any personality as well. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your website, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, every month every two weeks, every six months and annually. Paying annually is your best option or each the plans. They offer 3 plans — small company with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info gives you an insight into what customers are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the program, you might find there what you need to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (out of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you if you do not take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to give this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Live Chat Support Script