Why Select Crisp? Live Chat Support Services
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the perfect decision for your business and startup as well. You may understand how to compare live chats and which metrics might be significant for you too. Live Chat Support Services
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality support rather than quantity as well as the pricing seems to outperform the advantage. Our choice was clear at that moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live talks we attempted had this attribute, a few at higher price tagsothers combined with a badly implemented search feature, therefore the background was not available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake already once. We can not restrict on the contacts we make because we actually wish to earn contact with all of them. Endless contacts was what we were searching for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the same way we do at Storyblokwe do not want to limit the consumer to the usage of the system (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those triggers are a good method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in most options we analyzed and largely available in the first paid program.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send relevant content according to some metrics people live talks offer. To be honest, we’re not sending many emails, because we hate spam on the side. So we like to send specific mails to specific target groups and : we really enjoy the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker chairs is kinda Intriguing, it is something you can control. You could choose 1 account for the whole team (which can be cheap with the majority of options ), or you could go for one chair for every team member. Since we want to get this personal approach to our customers the idea of using one account for the whole group was dropped immediately. We have begun to compare the first paid program contrary to most of the high tier programs to see how the cost scales again. The greatest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found their greatest bundle has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was excellent for testing. Live Chat Support Services
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our resources already – so we focused on how they operate and perform together with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower tier plans and feature with the highest tier plans, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”end” and those feature we didn’t need but would have to cover. We are glad to state that we believe we got the very best fit for us, perhaps it will fit as well for you. We saw the listing of 8 facets above is all you want to find your own best match.
We made contact with incredible great people (thank You!) And companies all around the world. We could have had exactly the exact same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all clients who are looking for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that decision. In case you’ve got a query or want to tell us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Live Chat Support Services