Introduction Live Chat Support Services
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are many customizable facets of the tool, and using live chat which can be found on your own website is a procedure that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Support Services
The Live chat program itself is a great deal more involved than your normal client. You will be able to observe each of the visitors that are on your site at any given time, as well as their own IP address, their referral source, their regional time, working system and much more. Though some of the info is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
Once you install an account, You are brought to a site that seems a little old fashioned. It looks like it’s full of ads, but it is just a site version of ProvideSupport. If you won’t let that bother you too much, you may read the next steps that you should take, like customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats involving agents. Another agent can follow the case and reply within minutes. It’s useful when an agent does not have the knowledge to address the instance. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Live Chat Support Services
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the impression that everything there does not have any character as well. The video tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of character might have no impact on customer service on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your best alternative or each of the plans. They provide 3 plans — little company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information gives you an insight in what clients are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the program, you may find there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial period. Provide Support won’t continually harass you if you do not take advantage of their supply, either, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period whether you’d like to keep from that point. Live Chat Support Services