Why Select Crisp? Live Chat Support Software Comparison
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the right decision for your company and startup as well. You will understand how to compare live talks and that metrics could be important for you too. Live Chat Support Software Comparison
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the advantage. Our choice was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the cost scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tags, others combined with a badly executed search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake already once. We can not limit on the connections we create because we really want to make contact with all of them. Endless contacts was exactly what we were searching for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do at Storyblok, we do not want to limit the consumer to the use of the system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we analyzed and mainly available in the first paid program.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content according to some metrics people live chats offer. To be honest, we are not sending many emails, because we also hate spam on the side. So we want to send specific mails to specific target groups and : we really enjoy the execution in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is rather Interesting, it’s something you can control. You could choose one accounts for the whole group (which can be cheap with most solutions), or you might go for a single seat for every team member. Since we like to get that personal approach to our clients the notion of using one accounts for the whole group was dropped immediately. We’ve started to compare the very first paid program against the majority of the high tier programs to observe how the price scales . The highest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was excellent for testing. Live Chat Support Software Comparison
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources – so we focused on how they operate and function with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we compared the lower tier plans and feature together with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”ending” and those feature we didn’t need but would need to pay for. We’re pleased to say we think we have the very best match for us, perhaps it will fit as nicely for you. We saw that the listing of 8 facets above is all you want to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We could have had the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of clients who are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you’ve got a query or wish to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Live Chat Support Software Comparison