Why Select Crisp? Live Chat Support Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the right decision for your business and startup too. You may know how to compare live talks and that metrics might be important for you also. Live Chat Support Software
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to an”all in one business suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity and the pricing appears to outperform the advantage. Our decision was apparent at the moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was intriguing. All live talks we attempted had that feature, some at higher price tags, others combined with a badly executed search feature, therefore the history wasn’t available. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can not limit on the contacts we make because we actually wish to make contact with them all. Endless contacts was exactly what we were looking for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the same way we do in Storyblok, we don’t want to restrict the user to the use of this system (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in all options we tested and largely available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live chats provide. To be honest, we’re not sending many mails, because we also hate spam on our side. So we want to send specific mails to specific target groups and again: we really like the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker chairs is kinda Interesting, it is something you can control. You could choose 1 account for the whole group (which is cheap with most solutions), or you could go for a single chair for every team member. Since we like to have this personal approach to our customers the idea of using one account for the whole group was dropped immediately. We’ve begun to compare the first paid plan against the majority of the high tier plans to observe how the price scales . The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was excellent for analyzing. Live Chat Support Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they operate and function with Slack. We tested some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users using a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your clients. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower tier programs and feature together with the maximum tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”ending” and those attribute we didn’t need but might have to pay for. We are glad to say we think we have the very best match for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you need to find your best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all clients that are searching for a live chat themselves. We’ve updated to the Crisp unlimited plan some time ago, and are glad we made that choice. If you have a question or wish to inform us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Live Chat Support Software