Why choose Crisp? Live Chat Support Software For Android
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right choice for your business and startup as well. You may know how to compare live talks and that metrics might be important for you also. Live Chat Support Software For Android
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their focus from a live chat to a”all in one business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality support and not quantity as well as the pricing appears to outperform the advantage. Our decision was clear at the moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we tried had this feature, a few at higher price tagsothers combined with a poorly executed search feature, and so the history was not accessible. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we make because we actually wish to make contact with them all. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They think the identical way we do at Storyblok, we don’t wish to restrict the consumer to the use of the machine (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most options we analyzed and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics people live talks offer. In all honesty, we’re not sending many emails, because we hate spam on the side. Therefore we want to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Number of agents
The broker chairs is kinda Intriguing, it’s something you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of options ), or you could go for one seat for each team member. Since we want to have that personal approach to our customers the notion of using one account for the entire team was dropped immediately. We’ve begun to compare the very first paid plan against the majority of the high tier programs to observe the way the cost scales again. The highest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was great for testing. Live Chat Support Software For Android
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our resources – so we focused on how they work and perform with Slack. We tested some of them and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for the clients. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we compared the lower tier plans and attribute with the highest tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”ending” and those attribute we didn’t need but might need to cover. We’re pleased to state we think we got the best match for us, perhaps it will fit as well for you. We saw the listing of 8 facets above is all you need to find your own best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had exactly the same experience with other live chats too, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all of customers that are looking for a live chat . We have upgraded to the Crisp endless plan some time ago, and are glad we made that choice. If you’ve got a query or wish to inform us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! Live Chat Support Software For Android