Why Select Crisp? Live Chat Support Software For Websites
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect decision for your business and startup too. You will understand how to compare live chats and which metrics could be important for you also. Live Chat Support Software For Websites
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are searching for quality support rather than quantity and the pricing seems to outperform the benefit. Our choice was clear at the moment: we needed to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live chats we tried had that feature, some at higher price tags, others combined with a badly implemented search feature, therefore the background wasn’t accessible. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we create because we really wish to make contact with all of them. Unlimited contacts was what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do at Storyblok, we don’t wish to limit the consumer to the use of the machine (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most solutions we tested and largely available in the very first paid plan.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics people live talks offer. In all honesty, we are not sending many emails, because we also hate spam on the side. Therefore we want to send certain mails to specific target groups and : we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is rather Intriguing, it is something you can control. You could choose one account for the whole group (which can be cheap with the majority of options ), or you might go for one chair for every team member. Since we want to get that personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We have started to compare the very first paid program against most of the high tier plans to see how the price scales . The highest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was excellent for testing. Live Chat Support Software For Websites
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our resources – so we focused on how they operate and perform with Slack. We analyzed some of them and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users employing a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we compared the lower grade plans and attribute with the highest tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”ending” and those feature we did not need but would have to pay for. We are pleased to state that we believe we got the best fit for us, maybe it will fit as well for you. We saw the list of 8 aspects above is all you want to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all customers who are searching for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you have a question or want to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Live Chat Support Software For Websites