Why Select Crisp? Live Chat Support Software Free
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect decision for your business and startup too. You will know how to compare live talks and that metrics might be significant for you too. Live Chat Support Software Free
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are searching for quality support and not quantity and the pricing seems to outperform the advantage. So our choice was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was intriguing. All live chats we tried had that feature, some at higher price tags, others together with a poorly implemented search feature, and so the history wasn’t available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake once. We can not restrict on the connections we make because we really wish to make contact with them all. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do in Storyblok, we don’t want to restrict the user to the use of this machine (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those causes are a good way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all options we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content based on some metrics those live talks provide. To be honest, we are not sending many emails, because we also hate spam on our side. So we like to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is rather Intriguing, it’s something that you can control. You could choose 1 account for the entire group (which can be cheap with most solutions), or you could go for one seat for each team member. Since we like to get this personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We have begun to compare the first paid program contrary to most of the high tier programs to observe the way the price scales again. The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was great for testing. Live Chat Support Software Free
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they operate and function with Slack. We tested some of them and most are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for the clients. Which is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we contrasted the lower grade plans and attribute with the highest tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those attribute we didn’t need but might need to pay for. We are glad to say that we think we got the best match for us, maybe it will fit as nicely for you. We saw that the listing of 8 facets above is all you want to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all of customers that are searching for a live discussion themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. In case you have a query or wish to inform us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Live Chat Support Software Free