Introduction Live Chat Support Software Free
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are lots of customizable aspects of the tool, and having live chat available on your website is a procedure which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Support Software Free
The Live chat program is much more involved than your normal client. You will be able to see every one of those visitors that are on your site at any particular time, in addition to their own IP address, their referral origin, their local time, operating system and a whole lot more. While some of this info is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You are attracted to a site which seems a little old fashioned. It looks like it is packed with ads, but it’s just a site edition of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps that you ought to take, like customizing your chat messenger window, add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. You can also put in your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your own Site’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions between agents. Another representative can follow the situation and reply within seconds. It’s helpful when an agent doesn’t possess the knowledge to solve the instance. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Live Chat Support Software Free
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole website. The picture on the home page is a Stock picture which provides you the belief that everything there does not have any character as well. The video tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer support on your website, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your best option or all of the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info provides you an insight in what clients are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A little old look of the application, you might discover there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (outside of additional operators) can be accessed with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and support that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and choose in the end of the free period whether you’d like to keep from there. Live Chat Support Software Free