Introduction Live Chat Support Software Free
There is no motive live chat should not be simple. Live Chat Support Software Free
It is about connecting with your customers and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores offer you a much too intimidating interface using tools that are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small businesses deliver instant answers and convert more prospects.
You’re not going to locate anything mad with this tool, but that is the glory of this. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with customers who want answers fast.
So let’s take a deeper look to the live chat platform to understand who it’s ideal for and all of those features are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, complete chat background, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s generally positive ratings. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the app is easy to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a positive review of Chat on G2 Crowd stated they have been in a position to convince customers to commit to a purchase within moments of communication through the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their goods without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that making it difficult to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your traffic. For instance, if you are sitting on the Chat backend you’ve got the ability to view which users are browsing your website in real-time. So if someone is looking at a pair of sneakers that you sell on your site, you know precisely what to start speaking about, and you even have the instruments for creating canned responses for certain parts of your site. Live Chat Support Software Free
The obvious beginning to this particular review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (in which the talks come in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you are available for chatting so that customers know when you are online.
Implementing a chat box on your website only takes a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box appears like before, during and after the conversation. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and then configure the forms that you want individuals to fill out before talking to you.
You have the chance to decide on the default stylings (which is nice,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who’d like to manage live chats while on the go. For example, if you have to leave the workplace but still wish to provide the best support on the market, you won’t have to worry about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are carried over to the cellular apps. You have settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your website in real-time. Your customer service is continually managed, since it works just like texting from your cell phone.
The coverage is just one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and imagery for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other options you will find for live chat. For instance, a site is provided for reading about updates and suggestions, while the Guides page is full of information on how best to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you a good idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email service in-app and about the website for all plans. Live Chat Support Software Free
Pure Chat doesn’t have a free trial. But you don’t want one at all, since the provider offers a solid free plan that you could continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of characteristics that you don’t get with the free package.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 website, boundless chats per month, per one day discussion history and native cellular programs.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the former plan and support for five customers, three websites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the former plan and support for ten users, five sites, an unlimited chat history and the capacity to eliminate the Chat branding.
We like the Free program for individuals simply testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to find out more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may help you keep down expenses. In this article, we share with you a few responses from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who aren’t satisfied with their services. Read the following instructions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
When choosing a live chat program, it’s important that the program integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with just a few products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for businesses with large aid teams. Live Chat Support Software Free