Why choose Crisp? Live Chat Support Software Open Source
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your company and startup too. You may know how to compare live chats and which metrics could be significant for you also. Live Chat Support Software Open Source
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity and the pricing seems to outperform the benefit. So our choice was clear at the moment: we had to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live talks we attempted had this feature, some at higher price tags, others together with a poorly executed search feature, therefore the background wasn’t available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the connections we create because we really want to make contact with them all. Unlimited contacts was what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They think the same way we do in Storyblokwe do not want to restrict the user to the use of this machine (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in most solutions we analyzed and largely available in the first paid program.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics those live chats provide. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we like to send specific mails to specific target groups and : we really like the implementation in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Amount of agents
The broker seats is kinda Intriguing, it is something that you can control. You could choose one accounts for the entire group (which can be cheap with most solutions), or you might go for one chair for each team member. Since we like to get this personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the first paid program contrary to most of the high tier plans to see how the cost scales . The greatest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their highest package has unlimited agents seats included. Also, their free plan allowed 2 agents, which was great for testing. Live Chat Support Software Open Source
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools – so we focused on how they work and perform together with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we compared the lower tier programs and attribute together with the maximum tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”end” and those attribute we did not need but would have to pay for. We’re glad to say that we believe we have the very best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all clients who are looking for a live discussion themselves. We have upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. In case you’ve got a question or want to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Live Chat Support Software Open Source