Introduction Live Chat Support Software
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of the tool, and using live chat available on your own website is a process which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Support Software
The Live chat program itself is much more involved than your average client. You will be able to see each of those visitors that are on your website at any given time, in addition to their IP address, their own referral origin, their regional time, operating system and a whole lot more. Though some of this info is going to be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a website which looks a little old fashioned. It seems like it is packed with ads, except it is just a site edition of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps that you ought to take, such as customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. You can also add your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats between agents. Another representative can follow the case and reply within seconds. It’s useful when an agent does not have the knowledge to solve the case. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Live Chat Support Software
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The picture on the home page is a Stock image which gives you the impression that everything there does not have any character as well. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character here might have no impact on customer support on your website, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the ideal option or each the plans. They provide 3 plans — little company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info provides you an insight in what clients are searching for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the program, you might find there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of further operators) could be accessed with this free time trial period. Provide Support will not always harass you in the event that you do not take advantage of the supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to give this app a download, check it out for 30 days, and choose in the end of the free period whether you’d like to continue from that point. Live Chat Support Software