Why Select Crisp? Live Chat Support Software Review
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right choice for your business and startup as well. You will know how to compare live talks and that metrics might be important for you too. Live Chat Support Software Review
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our choice was apparent at that moment: we had to proceed.
We found 14 days background, 30 days History and history (for higher plans that this is common), also here the price scaling was intriguing. All live chats we attempted had this feature, some at higher price tagsothers together with a badly executed search feature, therefore the history was not available. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we make because we actually want to make contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They think the identical way we do in Storyblok, we do not want to restrict the consumer to the usage of the machine (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those causes are a good way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all options we tested and largely available in the very first paid program.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics those live chats offer. To be honest, we are not sending many emails, because we also hate spam on the side. So we like to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is kinda Intriguing, it’s something you can control. You could choose 1 account for the whole group (which can be cheap with the majority of options ), or you could go for one chair for each team member. Since we want to get that personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We have started to compare the first paid plan against the majority of the high tier plans to observe the way the price scales . The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was great for analyzing. Live Chat Support Software Review
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they work and function with Slack. We tested some of these and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for your clients. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier plans and feature together with the maximum tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”end” and those attribute we did not need but would have to pay for. We’re glad to say we believe we got the best fit for us, maybe it will fit as well for you. We saw the list of 8 aspects above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We might have had exactly the same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of customers who are searching for a live chat . We’ve updated to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you’ve got a query or want to tell us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Live Chat Support Software Review