Background Live Chat Support Software Review
There is no reason live chat shouldn’t be simple. Live Chat Support Software Review
It’s all about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small businesses provide instant answers and convert more leads.
You’re not going to find anything mad with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with clients who need answers quickly.
So let’s have a deeper look into the live chat platform to understand who it’s ideal for and all of the features are impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and decided that it’s normally positive evaluations. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the app is easy to setup and navigate due to its user friendly interface. They also like the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd said they were in a position to convince customers to commit to a purchase within minutes of communicating through the program. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out with notifications. He clarified that making it difficult to keep agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your visitors. For instance, if you’re sitting on the Pure Chat backend you have the ability to view which users are browsing your site in real time. So if someone is considering a pair of shoes that you sell on your site, you understand exactly what to start speaking about, and you even have the instruments for making canned answers for specific parts of your website. Live Chat Support Software Review
The obvious beginning to this particular review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees each the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the talks arrive in real time ), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re available for chatting so that customers know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like prior to, during and after the conversation. Don’t hesitate to modify around colours, set causes for as soon as the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d like to manage live chats while on the go. By way of example, if you need to leave the workplace but still want to provide the best support on the market, you won’t need to fret about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are all carried over to the mobile apps. You have settings for actually carrying out the talks, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who is on your website in real time. Your customer service is constantly handled, since it functions like texting from the cell phone.
The reporting is one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting reports, but it provides amazing graphs and vision for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you will discover for live chat. For instance, a blog is provided for studying about updates and tips, while the Guides page is full of information on how to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page gives you a good notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are potential and they also offer email support in-app and about the website for many plans. Live Chat Support Software Review
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the company offers a solid free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of characteristics you don’t get with the free bundle.
Let us take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 site, unlimited chats per month, per 1 day discussion history and native cellular apps.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats per month, a 30 day chat background, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five users, three websites and 90 days of chat history.
Growth — For $100 per month you get everything out of the former plan and service for ten consumers, five sites, an infinite chat history and also the capacity to remove the Chat branding.
We like the Free program for individuals just testing out the machine, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can assist you in keeping expenses down. In this article, we discuss with you a few answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not satisfied with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
When deciding upon a live chat program, it’s important that the program integrates with other software your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for testing and tiny operations with just a couple of products and one rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with big support teams. Live Chat Support Software Review