Why choose Crisp? Live Chat Support Software Reviews
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect decision for your business and startup as well. You will know how to compare live talks and that metrics could be important for you too. Live Chat Support Software Reviews
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our decision was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tags, others combined with a poorly implemented search feature, therefore the history was not accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can’t restrict on the contacts we make because we actually wish to earn contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the same way we do in Storyblokwe don’t wish to restrict the consumer to the usage of this system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those triggers are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in all options we analyzed and mainly available in the very first paid plan.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics people live talks provide. To be honest, we are not sending many emails, because we also hate spam on the side. So we want to send specific mails to particular target groups and : we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent chairs is kinda Intriguing, it is something that you can control. You could choose one accounts for the entire team (which is cheap with most solutions), or you could go for one seat for each team member. Since we want to get this personal approach to our clients the notion of using one account for the entire group was dropped instantly. We’ve begun to compare the first paid plan contrary to most of the high tier programs to observe the way the cost scales again. The highest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest package has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was great for analyzing. Live Chat Support Software Reviews
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our resources already – so we concentrated on how they work and perform with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for the customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower grade programs and attribute with the highest tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those feature we did not need but might need to cover. We are glad to state we think we got the best match for us, perhaps it will fit as nicely for you. We saw the list of 8 aspects above is all you want to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all clients who are looking for a live discussion . We have upgraded to the Crisp endless plan some time ago, and are glad that we made that choice. If you’ve got a question or want to inform us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat Support Software Reviews