Intro Live Chat Support Solution
There is no reason live chat shouldn’t be simple. Live Chat Support Solution
It is about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small companies provide instant replies and convert more leads.
You are not going to locate anything mad with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with clients who want answers fast.
So let us take a deeper look to the live chat system to understand who it’s best for and all of those attributes are most impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s normally positive ratings. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user friendly interface. They also enjoy how the tab switches to an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd stated that they have been able to persuade customers to commit to a purchase within moments of communication through the app. He also likes how the tool supplies them with a way to answer clients’ questions quickly and promote their products without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He explained that making it difficult to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you can monitor your traffic. For instance, if you are sitting on the Pure Chat backend you have the capability to view which users are browsing your website in real time. So if someone is considering a pair of sneakers you sell on your website, you know exactly what to begin speaking about, and you even have the tools for creating canned answers for certain components of your website. Live Chat Support Solution
The obvious start to this particular review is the actual chat interface. Does it feel usable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each of the customer information and interactions that have happened before. It functions exactly like an instant messenger, (where the chats come in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your website only requires a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like prior to, during and following the dialog. Feel free to change about colours, set causes for as soon as the chat box pops open and then configure the forms that you want individuals to fill out before talking to you.
You have the chance to go with the default stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would love to manage live chats while on the move. By way of example, if you have to leave the workplace but still wish to provide the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are carried over to the cellular programs. You have settings for actually executing the chats, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your site in real time. Your customer service is continually managed, since it works like texting from your phone.
The reporting is one of the strongest parts of Pure Chat, because it not only provides you the functionality for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics with time. You can monitor your client satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you will find for live chat. For example, a blog is provided for reading about updates and suggestions, while the Guides page is filled with advice on the best way best to sell online, the way to manage rude clients, how to get more live chats and more.
The FAQ page offers you a good notion of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are possible and they also provide email service in-app and about the web site for all plans. Live Chat Support Solution
Pure Chat doesn’t have a free trial. But you don’t need one at all, since the provider delivers a strong free plan you could continue to work with for as long as you want. The paid plans are reasonably priced as well, and the monthly payments bring along a broad set of features that you don’t get with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for a single user, 1 website, unlimited chats per month, per one day discussion history and native cellular programs.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything from the former plan and support for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything from the former plan and service for ten consumers, five sites, an infinite chat history and the ability to eliminate the Pure Chat branding.
We enjoy the Free plan for people just testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can assist you in keeping expenses down. In this article, we share with you some responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that are not satisfied with their services. Read the following directions to learn the cancelation terms and other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
When choosing a live chat program, it’s essential that the software integrates with other software your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and tiny operations with just a few products and one rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with large aid groups. Live Chat Support Solution