Why choose Crisp? Live Chat Support Tool
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the right decision for your company and startup as well. You may know how to compare live talks and that metrics could be significant for you also. Live Chat Support Tool
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in one business suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality support rather than quantity and the pricing appears to outperform the advantage. Our choice was clear at that moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was interesting. All live chats we tried had this feature, a few at higher price tags, others combined with a badly executed search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake once. We can not limit on the contacts we make because we actually want to make contact with all of them. Endless contacts was what we were looking for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They think the identical way we do at Storyblokwe don’t want to limit the user to the usage of the system (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and mainly available in the very first paid program.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics those live chats provide. To be honest, we’re not sending many emails, because we also hate spam on our side. Therefore we want to send specific emails to particular target groups and : we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is rather Intriguing, it’s something that you can control. You could choose one account for the whole team (which is cheap with most options ), or you might go for a single chair for each team member. Since we like to get that personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We’ve started to compare the very first paid plan against the majority of the high tier plans to see how the cost scales again. The greatest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for analyzing. Live Chat Support Tool
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our resources – so we focused on how they work and perform together with Slack. We tested some of them and most are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users using a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your clients. Which is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we compared the lower grade plans and feature with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”ending” and those attribute we did not need but might need to cover. We are pleased to say that we think we have the very best fit for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you need to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of customers who are searching for a live chat themselves. We have updated to the Crisp endless plan some time ago, and are thankful we made that choice. In case you’ve got a question or want to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Live Chat Support Tool