Introduction Live Chat Support Tool
There is no motive live chat shouldn’t be simple. Live Chat Support Tool
It’s all about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface with tools which are overkill for such a rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small businesses deliver instant answers and convert more prospects.
You’re not likely to find anything crazy with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with clients who want answers quickly.
So let us take a deeper look into the live chat platform to know who it is best for and which of the attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and determined that it’s generally favorable ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is easy to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a purchase within moments of communication via the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He explained that making it difficult to keep agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you may track your visitors. For example, if you’re sitting on the Chat backend you’ve got the ability to view which users are browsing your website in real time. So if someone is looking at a pair of sneakers you sell on your website, you know exactly what to begin talking about, and you have the tools for creating canned answers for specific parts of your site. Live Chat Support Tool
The obvious beginning to this review is that the true chat interface. Does it feel useable for both beginners and advanced users?
Everything begins by revealing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees all the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the talks come in real-time), but in addition, it lets you see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you’re offered for chatting so that clients know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like before, during and following the conversation. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and then configure the forms that you need individuals to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which can be nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the move. By way of instance, if you have to leave the workplace but still want to provide the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all carried over to the mobile programs. You’ve got settings for actually executing the talks, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when viewing who is on your site in real time. Your customer service is continually handled, since it functions like texting from your cell phone.
The reporting is one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your staff or to determine which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you will find for live chat. For example, a blog is supplied for reading about updates and tips, while the Guides page is filled with advice about how to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page offers you an notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email support in-app and on the website for many plans. Live Chat Support Tool
Pure Chat does not have a free trial. But you do not need one at all, since the provider delivers a solid free plan you could continue to use for as long as you want. The paid programs are reasonably priced too, along with the monthly payments bring along a broad set of characteristics that you don’t get together with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you get support for a single user, 1 site, boundless chats each month, a 1 day discussion history and native mobile apps.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats each month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything out of the previous plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything out of the former plan and service for ten users, five sites, an unlimited chat history and the capacity to eliminate the Chat branding.
We enjoy the Free plan for people just testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may help you keep down expenses. In this report, we discuss with you a few responses from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who aren’t pleased with their services. Read the following instructions to find out the cancelation terms and other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it’s important that the software integrates with other applications your company is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with only a couple of products and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with large aid teams. Live Chat Support Tool