Why Select Crisp? Live Chat System For Website
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the perfect choice for your business and startup as well. You may know how to compare live chats and which metrics might be significant for you also. Live Chat System For Website
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we are looking for quality service and not quantity as well as the pricing seems to outperform the benefit. So our decision was apparent at that moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live talks we tried had this feature, a few at higher price tags, others combined with a poorly implemented search feature, therefore the background wasn’t available. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake once. We can not limit on the contacts we make because we really want to make contact with all of them. Unlimited contacts was what we were searching for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They believe the identical way we do in Storyblok, we do not want to restrict the user to the usage of this machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most options we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics those live talks offer. To be honest, we are not sending many emails, because we hate spam on our side. So we like to send specific emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Intriguing, it’s something you can control. You could choose one accounts for the whole team (which can be cheap with most options ), or you might go for one chair for every team member. Since we like to have this personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We’ve begun to compare the first paid plan contrary to the majority of the high tier programs to see how the cost scales . The highest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest package has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was excellent for analyzing. Live Chat System For Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our resources – so we focused on how they work and function with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one station to answer to your users employing a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for the customers. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we compared the lower grade programs and feature together with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those attribute we did not need but would have to cover. We are glad to say we think we got the best fit for us, perhaps it will fit as nicely for you. We found the list of 8 aspects above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had the exact same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all of clients that are looking for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you’ve got a query or wish to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Live Chat System For Website