Introduction Live Chat System
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! Live Chat System
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up process is I could see just how many steps are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox part, available from the app’s sidebar — there land all of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When conversing with your Clients you can immediately check their information this handy little feature is placed on the correct and it’s useful when targeting your customers’ needs. What’s more, below we’ve website visitors department, informing us about all the people on our site.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and the other one may not be enough if you are working with enterprises businesses. However, as always, it all depends on what you require. Live Chat System
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that visitors could leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not force you to change between the apps to answer. All messages from social networks appear right in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it rather convenient.
If that’s not enough, They are throwing an API for developers, that’s the whole documentation developers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which track the level of your customer services.
Concerning the design, The whole site looks really nice and that I may also say that UX doesn’t lack in that department. There is one thing which confused me though: when I was on the primary websiteI clicked on the chat window three days, until I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re searching for a standard live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I believe They will be scaling and providing different programs with a larger range of attributes To satisfy their future clients. Live Chat System