Introduction Live Chat System
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of this tool, and using live chat which can be found on your own website is a procedure that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat System
The Live chat program is a great deal more involved than your normal customer. You will have the ability to observe each of those visitors which are on your website at any particular time, as well as their own IP address, their own referral origin, their local time, operating system and a whole lot more. Though some of this info will be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card required.
Once you install an account, You are brought to a website which looks a little old fashioned. It looks like it is full of ads, except it is only a site version of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps that you should take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats between representatives. Another representative can follow the situation and reply within minutes. It is helpful when an agent does not have the knowledge to address the instance. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Live Chat System
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole website. The image on the home page is a Stock picture which gives you the impression that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer support on your site, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your best option or all of the plans. They offer 3 plans — little business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info provides you an insight into what clients are searching for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the application, you might find there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (outside of further operators) can be accessed with this absolutely free time trial period. Provide Support will not always harass you if you don’t take advantage of their supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and service that is provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to give this app a download, check it out for 30 days, and choose in the end of the free period if you would like to keep from that point. Live Chat System