Intro Live Chat Team
Giving your applications the name of an entire Category of applications is rather a bold move. Their title”LiveChat” certainly sends out a message:”we want to shape the market” We are going to figure out whether that’s true. Live Chat Team
It’s worth noting that unlike other providers within this space, LiveChat invoices you a concurrent user. That means one seat may be used by numerous agents, which is very advantageous if your staff works in changes.
There are five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 per month. Should you need more than only four themes and a full discussion history, you should have a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and adds a staffing prediction as well as a job scheduler module.” Enterprise” provides you with a dedicated account manager at a cost of $149 a month.
Click here to sign up for your LiveChat free trial
User Satisfaction
We know that when you make a decision to Purchase Live Chat Software it’s important not just to see how experts evaluate it in their reviews, but also to find out whether the actual people and companies which buy it are really happy with the item. That is why we’ve created our behavior-based Client Satisfaction Algorithm�”� that gathers customer reviews, opinions and LiveChat reviews across a broad selection of social networking websites. The information is then presented in an easy to digest form revealing how many people had negative and positive encounter with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your support and service teams. It comes with tools which you could use for your online sales and promotion, web analytics, and live customer support or support requirements. The platform enables you and your staff to talk with customers and potential clients directly on your sites and in real time.
There are three main elements of LiveChat — a Web-based chat window, online control panel, and operator program. The operator application has cross-platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a wide range of features and Abilities, and likely the greatest number of tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, client engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and much more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, It’s also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become of the very outstanding enterprise chat alternatives relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your traffic in real time. You are able to check if they’re utilizing shopping cart, or even abandoning an order–and invite them to talk if they do. Your helpdesk team agent can speak to more people in less time compared with a telephone representative. The program can quickly create reports for each of your helpdesk team representative, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the speed of your group’s responses and assess how to improve your service. Live Chat Team
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its own ticketing system built into the platform. For this alone, you gain a significant edge over your competitors, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone can’t manage, and lets you get rid of long queues while engaging customers with your quick answers. Its ticket management capability allows to source tickets from chat and emails, label tickets, and undertake automated follow-ups.
Team management
LiveChat Delivers a wide range of chat and ticket Reports which may be used to spot areas which can be optimized and improved. It is possible to measure chat length, first reaction times, and queued visitors. These reports, along with staffing forecast, can enable you to correct the amount of agents to cover all chats. Customers can also find the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility within your chat history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
Intensive customization
With LiveChat, you get a full suite of Customization options such as two chat window types (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that provides you even greater flexibility and control for example easily changing any portion of the chat window, both regarding appearances in addition to behavior. You can even add your own social media buttons so that your customers can reach your fan page straight from chat, and also customize agent profiles not just with names and titles but also with real photos to get the best results. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it is an perfect online chat program tool for e-commerce revenue and support providing you not only an efficient and reliable communications platform with your clients, but also goals and sales tracker. Embedding a couple lines of code onto your own sites and you’re good to go, permitting a real-time tool to participate and interact with your visitors or clients, and quantifying the results of those participation. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anyplace, anytime global access and operation for your internet business. Live Chat Team
Click here to sign up for your LiveChat free trial
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a chat from Jane. He sees at the history she was asking for a return policy. As he anticipates — she wants to reunite her sneakers. As it is Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the conversation because”return”.
Features: discussion history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks customers’ action on the website. He finds John Parker spends some time on a specific product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, therefore John decides to make a purchase. John leaves a positive feedback about company’s customer service.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to understand what’s shop’s return policy. She wants an reply to her question when possible but she does not enjoy making calls. Fortunately, she is able to begin a conversation with a live conversation representative. Jane types inside her question oblivious that Dave can already see exactly what she’s writing. As her question is quite a common person, Dave enters a previously saved material, so that he doesn’t have to write it over. Jane sends her message and within a second she receives a URL to the return coverage along with a full explanation of steps she needs to take. She finishes the chat and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat Options
LiveChat offers the following SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed annually (roughly $39 billed monthly) Ideal for fulltime support team
Company Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 companies
Conclusion
LiveChat is one of those products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We were also surprised that in comparison to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with different statuses (open, pending, solved).
It is not the cheapest live chat applications but certainly among the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of obtaining a live chat software, I think they would need to look no more. Live Chat Team
Click here to subscribe to your LiveChat free trial